Rae of Light will exchange or refund merchandise within 14 days of the date of purchase. We are unable to accept returns on custom orders.
*NOTE: We do charge a $10 flat rate return processing fee that includes a restocking fee and pre-paid shipping label. This fee will be deducted from your refund amount. Your refund will be credited to your original payment method and will be processed once received by our team.
Acrylic is a very fragile material. Our bags can break easily if they are not handled with proper care. We are not liable for dropped bags. We are happy to fix/remake the bag for you and can provide you with an estimate cost to do this.
What should I do if I received an item that is defective?
If you find an issue with your order, all inquiries must be emailed to firstname.lastname@example.org
within 48 hours of receipt. Please be sure to include photographs of the defects so we can better assist you. Repairs and replacements work on a case-by-case basis and will be dealt with accordingly.