Rae of Light Custom | Bridal Clutches, Personalized Handbags, & Totes

Rae of Light Custom will exchange or refund non-customized merchandise within 14 days of the date of purchase.
We charge a $20 flat rate return processing fee that includes a prepaid return shipping label and restocking fee. Your refund will be credited to your original payment method, less the flat rate return processing fee and original shipping fees, once the item is received by our team.
Due to the nature of customizable products we are unable to accept returns on custom orders. If you received a bag with a mistake or typo please contact us with 48 hours of receipt of product and we will provide a solution on a case-by-case basis.
Please email hello@raeoflightcustom.com to initiate exchange or return requests.
Due to their hygienic nature we are unable to accept returns on robes.
Non-Returnable Items: Items purchased during sample sales or items received for free or through gifting programs or any other promotional offer are considered final sale and cannot be returned, exchanged, or refunded.

Condition of Items: All items sold during sample sales or gifted programs are sold as-is. Please review descriptions and images carefully before purchasing.
Shipping Policy: Customers are responsible for any shipping costs associated with sample sale items.
Customer Support: If you have questions about our sample sale or gifting program items, please contact our customer support team for assistance before making your purchase.
Product Descriptions: We strive to provide accurate descriptions and images of all sample sale and gifted items; however, slight variations may occur due to the nature of these products.

Acrylic is a very fragile material and bags can break easily if they are not handled with proper care, we are not liable for dropped bags.
We are happy to fix/remake the bag for you and can provide you with an estimated cost.
Please email requests to hello@raeoflightcustom.com

Returns, Refunds, & Exchanges